At B&B Balanced Wellness Center Inc., we are deeply committed to protecting the privacy, dignity, and confidentiality of our residents, clients, family members, visitors, and website users. This Privacy Policy outlines our principles and practices regarding the collection, use, retention, and disclosure of personal information.
Our Privacy Commitment
We adhere strictly to applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and New Brunswick health and residential standards. We treat all personal and health-related data with the highest level of professional care.
1. Introduction
B&B Balanced Wellness Center Inc. operates Level 4 community long-term care residences and specialized wellness support services in Moncton, New Brunswick. In delivering person-centred support, specialized 24/7 care, behavioral guidance, and respite services, we handle sensitive information with rigorous confidentiality.
By accessing our website (www.bnbbalancedwellnesscenter.com) or communicating with us regarding our programs and residences, you acknowledge the terms described in this Privacy Policy.
2. Scope of this Policy
This policy applies to personal information collected by B&B Balanced Wellness Center Inc. through:
- Our public website, online contact forms, and support request tools;
- Inquiries made by phone, email, fax, or in-person visits to our Moncton centers;
- Initial consultations and intake evaluations for residential and wellness services;
- Job applications and employment inquiries submitted through our careers portal.
Resident care records created during active residence are additionally governed by provincial health standards and internal clinical confidentiality protocols.
3. Information We Collect
We only collect personal information that is necessary to fulfill the specific purposes identified in this policy:
A. Information You Voluntarily Provide
- Contact Details: Full name, telephone number, email address, postal address.
- Care & Support Inquiries: Details regarding care requirements, requested services (Level 4 residence, respite care, ILPA, behavioral support), relationship to the prospective resident, and preferences.
- Employment Information: Résumés, cover letters, work history, references, and professional certifications when you apply for open positions.
B. Technical & Device Information
When you browse our website, our servers may automatically log non-identifiable technical metrics, including browser type, operating system, pages viewed, time spent on the site, and referral sources, solely to maintain site functionality and performance.
4. How We Use Personal Information
We use personal information strictly for legitimate operational and care purposes:
- Responding to Requests: Answering inquiries submitted through our contact forms or telephone lines.
- Care Evaluation & Intake: Assessing support requirements, program eligibility, and coordinating with families, guardians, or case coordinators.
- Service Delivery: Planning and providing individualized, person-centred support plans.
- Recruitment: Evaluating candidate qualifications for staffing positions (e.g., PSWs, Behavior Technicians, coordinators).
- Security & Legal Compliance: Complying with regulatory obligations and safeguarding the physical safety of our residents and facilities.
5. Consent & Your Choices
We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. Consent may be expressed (orally, in writing, or electronically) or implied by your voluntary submission of information.
You may withdraw or modify your consent at any time by contacting our Privacy Officer, subject to legal or contractual obligations. Please note that withdrawing consent may affect our ability to provide requested services or respond to inquiries.
6. Data Safeguards & Security
We implement comprehensive administrative, physical, and technical security measures tailored to the sensitivity of the information:
- Physical Safeguards: Secure facility access, locked documentation storage, and restricted access to residential administrative offices.
- Technical Safeguards: Encrypted communications (SSL/TLS), access controls, firewalls, and secure electronic data systems.
- Staff Training: Mandatory confidentiality agreements and ongoing privacy training for all staff members, care providers, and contractors.
7. Sharing & Disclosure of Information
We do not sell, rent, lease, or trade personal information to third parties or marketing organizations under any circumstances.
Information is only shared under defined circumstances:
- With authorized family members, legal guardians, or healthcare representatives designated by the individual;
- With healthcare professionals, hospitals, and emergency services when required for immediate resident safety and care;
- With provincial regulatory bodies (e.g., Social Development) as part of standard licensing and care oversight;
- To trusted service providers acting on our behalf (e.g., secure hosting or IT support) who are bound by strict non-disclosure obligations;
- Where required by law, subpoena, or lawful court order.
8. Retention & Secure Disposal
Personal information is retained only as long as necessary to fulfill the purposes for which it was gathered, or as mandated by New Brunswick healthcare retention legislation and regulatory guidelines. Once information is no longer required, it is securely shredded, de-identified, or permanently deleted from our electronic databases.
9. Your Privacy Rights
Under Canadian privacy laws, you possess the right to:
- Request access to the personal information we hold about you;
- Request corrections or updates to inaccurate or incomplete information;
- Inquire about the manner in which your information has been used or disclosed;
- File a concern or complaint regarding our privacy practices.
Requests must be made in writing to our Privacy Officer. We respond to all formal access requests within statutory timeframes.
11. Contact Privacy Officer
If you have questions, comments, or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please reach out directly to our Privacy Officer:
B&B Balanced Wellness Center Inc.
Attn: Privacy Officer & Management